Terms and Conditions

The terms and definitions used in these terms and conditions shall have the meanings set forth below, unless the context clearly indicates otherwise:

• Terms of Use – means these Terms, together with any other terms and/or conditions that these Terms of Use, by appropriate reference, are deemed to be part of these Terms and that govern the User’s access to and use of the Platform, including those related to any content, functions and services that offered on the website;
• Website – means the website owned/used by the company www.ergonomics.ge;
• The company, we or our – means Ergonomics LLC, which is registered and exists in accordance with the laws of Georgia, identification code: 402197608, registered address: Tbilisi, Didubi district, d. Kifiani st., N13, b. 13;
• User, Users, You – means the user – the buyer (individual or legal entity) individually and collectively entering the website. Also a legal entity, on whose behalf a natural person enters the website.
• Parties – means the Company and its customers;
• Third party – any person other than the company and the customer.
• Contact Information – User’s phone number and/or mobile phone number and/or e-mail address.
• Operation – any operation performed by the user in connection with his personal account.
• Agreement – this document.
• Products – any products and services that we offer on our website.
• Agreement – These terms and conditions of use, privacy policy, disclaimer, ordering, payment, media management and product delivery instructions that you agree to when placing an order.

When placing an order on the supplier’s website, you:

• As a user, you comply with the terms of use of the website provided for in the agreement.
• Provide the information requested by us in order to use our services.
• You are responsible for the reliability and accuracy of the personal data you provide.
• You warrant that the bank card whose details you provide us with is your own and that you are authorized to carry out the payment transaction.
• You will protect intellectual and copyright rights.
• You will not copy and distribute the information on the web page in any form and for any purpose, without agreement with the web page administration.
• You will not impersonate another user and/or use another user’s personal data.
• You will not carry out such actions that endanger the proper operation of the website and/or service.
• You will not take any action that is contrary to the laws of Georgia and this Agreement.

The company undertakes that:

• As a party to the transaction, we will adhere to the terms of use of the website provided for in the agreement.
• We will use our best efforts to ensure that your order and payment details are secure.
• We will not take any action that contradicts the laws of Georgia and this agreement.
• If the delivery service and/or product is not available, we will notify you by SMS or phone call to the phone number you provided during registration or ordering on the website and refund the amount paid.

• The product can be purchased online from our website without registering on the website.
• The agreement regarding the supply of products is between you and Ergonomics LLC.
• We reserve the right to periodically change the list of products and prices available on the website. List and price changes will not apply to products already purchased.
• We will provide you with information about delivery service or other additional costs (if any) at the time of placing your order.
• When paying with a bank card, you need to enter your card data and the amount will be automatically debited from your card when you click the payment button. Payment can be made with any bank card. There are no service or other fees.

Delivery of products purchased through the website is available throughout Georgia. Delivery conditions and terms are determined on the basis of an individual agreement with the customer or on the basis of the information published on the website.

• Purchases can be made any day, 24 hours a day.
• In case of incomplete contact information, inaccurate address and delivery instructions, the customer is responsible for the delay/failure to deliver the products. In such cases, it is possible to deliver the order to the specified physical address a second time, if you pay an additional delivery fee on the spot.
• You must ensure that adequate conditions are provided on site during the delivery of the Products, including that safe delivery of the Products is available where necessary. We are not responsible for any damage, cost or expense that may arise if you fail to provide the appropriate conditions necessary to reach the place of delivery.
• If you do not want to use the delivery service and want to pick up the purchased product yourself, please contact the administration of Ergonomics LLC using the contact information provided on the website. In this case, you are obliged to remove the finished products from the workshop.

• We may cancel an order if any product is unavailable for any reason. We will notify you of the cancellation and refund the amount you have paid.
• A request to cancel an order is made by you, based on a prior agreement, through the e-mail specified on the web page.

• The company disclaims responsibility for the operation of the website and its payment system if there is an inconsistency between the website and the user’s files or the browser used by the user or any other program accessing the website and other problems that the user may encounter due to conditions/reasons independent of us.
• THE COMPANY’S LIABILITY IS LIMITED TO THE AMOUNTS PAID BY YOU FOR THE RELEVANT GOODS AND SERVICES. We are not liable for any loss, damage or expense, including direct or indirect loss of your income.
• The Company shall not be liable for non-delivery or delay in delivery of products where such delays are caused by acts beyond our reasonable control, such as acts of nature/disaster or acts of third parties.

Users’ personal banking data is entered directly on the bank’s website, which fully ensures data protection and security. Our website does not have access to your personal banking information and does not store this type of information.

The personal customer data information (billing details) we collect about you is used to process and account for your order.

Notwithstanding the provisions of this Article, the following information may not be treated as confidential: (1) information that was known to the public prior to the User providing it to Ergonomics LLC; (2) became known to the public without our company violating the terms of these agreements; (3) cannot be considered confidential in accordance with the legislation of Georgia.

The company is obliged to take reasonable measures necessary to protect confidential information. Confidential information can be transferred only to those employees of the company who directly need the said information for the operation of the website or for the execution of the order.

From time to time, you may see links and materials from other web pages on our website. This privacy policy applies only to our site, so when using other websites, please read their privacy policies. We are not responsible for the results of your interaction with material linked to other pages on our site.

Please refer to our Privacy Policy for details.

We take complaints very seriously and aim to respond to any of your complaints within 5 working days. All complaints should be sent to the following address: contact@ergonomics.ge

The amount will be refunded in full if we are unable to deliver the product you purchased due to its unavailability or any other delay on our part.

The user is prohibited from:

• Use an automated system or program in connection with our website or its online ordering function.
• Collect personally identifiable information from our website, do not use the communication systems provided by the website for commercial mediation, do not solicit any user of the website for any purpose, do not post or distribute any vouchers or codes and do not hack this website.

The terms and conditions of use, privacy policy, disclaimer, ordering, cancellation, payment instructions, prohibitions and delivery form constitute the entire agreement between us and the customer. No other express or implied terms are part of this Agreement. In the event of any conflict between these terms and conditions and other terms and conditions on the website, these terms and conditions of use shall prevail.

These Terms and Conditions of Use and the Agreement (and all non-contractual obligations relating to or arising out of this Agreement) are governed by and construed in accordance with the laws of Georgia.